Frequently Asked Questions
What forms of payment do you accept?We gladly accept Visa, MasterCard, American Express, Discover, PayPal or Google Checkout payments.
How secure is this store?This store uses Merchant, PayPal and Google Checkout payment gateways, which automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
No, you are not required to have a PayPal or Google Checkout account to purchase from this store. Although if you have either you can use it to speed up your checkout process.
Do I need a PayPal account or Google Checkout account to purchase from this store?
Which shipping carrier do you use?
We offer USPS and UPS shipping services
depending upon order weight and destination country. Expedited services
including UPS Next Day Air is available within the United States as well
as UPS Worldwide Express (1-2 days) to Canada and for overseas
residents Global Express Mail is the fastest service averaging 5
business days to most countries. Tracking numbers are provided on all
domestic shipments. International tracking service is available on all
UPS shipments as well as Global Express Mail and Priority Mail shipping. Tracking is not available on International First Class Mail. International shipments may be subject to customs
duties or taxes at the time of delivery assessed by the destination country.
How much does shipping and handling cost?
Shipping costs vary by weight starting at $4.95 for economy shipping on our lightest items and more expensive on heavier orders. For bulk order rates please contact us.
What is your return policy?
When will I receive my order?
First Class Mail has the longest transit times at 2-7 days domestically and 7-20 working days internationally depending on destination and customs. Priority Mail averages 2-3 days domestically and 6-10 working days internationally. Express Mail delivers in 1-2 days domestically, 3-5 days to Canada, and 4-6 working days to most overseas countries depending on customs.
*To receive your order by Halloween*
We recommend that overseas residents select Priority Mail International (or Express Mail International) shipping by 10/15 and customers selecting Express Mail order by 10/21 to allow for delivery by 10/30/2012.
We recommend that Canadian residents selecting Priority Mail International order by 10/16 and customers selecting UPS Standard or Express Mail International order by 10/22 to allow for delivery by 10/30/2012. Canadian residents may also now select 2nd business day guaranteed delivery via Worldwide Express Saver.